Billing and Privacy Policy

Billing Policy

Invoices

• Cronus invoices in advance of service being provided.
• Invoice terms are due upon receipt.
• Invoicing begins on the customer’s installation date.

Partial Terms

• Cronus does not prorate invoices.

Disconnects

• Customers may disconnect service at any time.
• The disconnect date is chosen by the end of your contract terms.
• The final billing date is the end of the last invoice term.
• The service remains active until the customer notifies Cronus of a disconnect date by using the Cronusc.com or calling 1-313-334-7647.
• Cronus may terminate service for non payment if invoices are unpaid for 30 days.

Payments

• Customers can make payments via check, wire, and credit card. Credit card payments can be processed through the online portal or by calling Cronus  as a One Time Payment or AutoPay.

Privacy Policy

Our Goal Is Provide You With The Best Possible Internet Experience. Achieving That Goal Requires Collection Of Information . All Of The Information We Collect Is Required For The Operation Of Our Internet Service. Cronus Will Never Sell The Information We Collect To Any Third Parties.

Anonymous User Information

We collect information about each user that connects to our web site. Examples include the browser type, computer operating system, screen resolution, URL of the referring web site, the data and time of the visit, click path through the site, and your IP address. Cronus uses this information to evaluate the usability of our web site and to improve the overall operation of the web site.

Personal Information

Cronus collects additional information if you sign up for the Cronus Internet service. Examples include your name, address, phone number and email address. Cronus uses this information to set up user accounts and to invoice each customer.

Credit Card Information

Cronus collects additional information if you pay Cronus with a credit card. Examples include the credit card type, number, expiration data, CVV code, and billing address of the credit card. Cronus uses this information to process credit card transactions. None of this information is stored on equipment that Cronus owns or operates. All credit card related information is stored on our credit card processor’s secured servers. (Authorize.net)

Security And Confidentiality

Cronus only uses the information collected to improve our service and to perform accounting functions. All information is protected using industry standard methods and is not sold to any outside party. However we can not guarantee that your information will not be disclosed, altered, or destroyed by unauthorized acts of others or accidental circumstances. Cronus is committed to protecting your information by periodically reviewing our information security methods to ensure we are following the best practices of the industry.

Text Messaging (SMS)

Cronus Internet may send customer care text messages to the mobile number you provide, such as links to our network status page, confirmation that a support ticket was opened, and replies to your support requests. We do not send marketing text messages. Message frequency varies. Message and data rates may apply.

How you opt in

You opt in by phone. When you call Cronus Internet at 313-334-7647 (answered by our support team or our automated phone assistant), we ask before sending any text:

"Would you like us to text you a link and updates about this request to the number you are calling from? Cronus Internet will send customer care messages about your account and support requests. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Your mobile number will not be shared with third parties or affiliates for marketing purposes. Our privacy policy is at support.cronusc.com/hc/en-us/articles/4407888369556. Do you agree to receive these texts?"

We only send texts if you say yes. Your consent is recorded on the call and noted on your support ticket. Opting in is not a condition of service.

Opting out and help

Reply STOP at any time to stop receiving text messages. Reply HELP for help, or contact us at support@cronusc.com or 313-334-7647.

Privacy of your mobile information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We use your mobile number only to send the customer care messages you agreed to receive.

Questions about these policies? Email support@cronusc.com or call 313-334-7647.